Card Suite Lite FAQ

Card Suite Lite is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. Card Suite Lite can help keep your payment cards safe and provide instant alerts whenever your card is used.

Card Suite Lite requires you to have a credit and/or debit card account issued by a financial institution that is enrolled in Card Suite Lite. You will also need an Apple or Android smartphone.

Card Suite Lite is available in both the Apple store and the Google Play Store. Links are below.

Card Suite Lite – Apple App Store

Card Suite Lite – Google Play Store

No. It is provided to you at no cost so you can have more control over your card.

Although Card Suite Lite may be available for Apple iPad and Android tablets, some features may be missing from those versions of the app. Card Suite Lite is optimized for personal mobile devices.

If your card is reissued with the existing card number, you will not need to add it to the app again. However, if your card is reissued with a new card number, you will need to add the new card to the app.

There is no limit as to how many cards you can register.

Card Suite Lite supports debit and credit cards if they have a 3-digit CVV key. However, your financial institution may have limitations on the types of cards supported by Card Suite Lite.

If you have problems registering, contact your financial institution for assistance.

Card Suite Lite offers three different types of controls:

• Transaction controls allow you to control various transaction types, including online, in-store, contactless, ATM, and mail/phone. Using this feature, you can block specific transaction types to avoid fraud.
• Merchant controls allow you to control the merchants where your card can be used and set spend limits.
• Location controls allow you to define an area where your card can be used. There are 3 types of location controls:
  • Location Shield requires that the phone be within 8 miles of the merchant for the transaction to be approved.
  • Region Shield allows you to select a zip code, city or state where purchases can be made. Up to 50 regions can be added.
  • International Transactions defaults to the country that your financial institution set up your card in, but you can add additional countries. Travel dates can be added to regions in location controls. However, adding dates to the Card Suite Lite application does not add them to your financial institutions’ system. You will still need to contact your financial institution and notify them of your international travel dates to ensure that your transactions are not declined.

The freeze card feature allows you to lock your card temporarily. All transactions will be declined while the card is in a frozen status, except for recurring/auto payments.

No, autopay and recurring transactions will continue when the card is frozen.

No. Deleting a card in the app does not change the status of your account. It only removes the card from Card Suite Lite which deletes all the card controls.

Alerts let you know when certain events occur. You can choose to turn on/off alerts for the following events:

• Card Management: Card expiration and freeze/unfreeze alerts
• Card Controls: Alerts for merchant, location and transaction controls
• Transactions: Alerts for approved and declined transactions

Alerts will be sent as a push notification on your mobile phone. Alerts can also be viewed in-app by clicking on the bell notification icon.

Controls and alerts come into effect immediately after you save your preferences.

Confirm that your mobile device’s notification settings for the Card Suite Lite app are turned on. If alerts are turned off at the operating system level, Card Suite Lite will not be able to deliver alerts to your device.

Yes, you can control certain app alerts, such as transaction alerts, card controls, etc.

Transactions will be displayed in the app for 12 months.